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    FAQ

    Frequently Asked Questions

    Imagine having your entire wardrobe at your fingertips with the ability to have a professional stylist create numerous outfits out of the clothes that you already have. Think of this app as a digital closet with a built-in stylist concierge. 

    Anywhere your phone is! Download the app from the App Store. This guide will walk you through the steps for using the app and filling your closet. The app is only available for iOS at this time.  

    Check your email for specific offers and membership perks. 

    Memberships

    Yes, the fee varies based on the Membership Level (link to the next q) that you choose. You may upgrade, downgrade, or cancel at any time. 

    Sustaining Membership
    $300.00 USD monthly

    - Unlimited uploads to your closet
    - Stylist suggestions curated to fit your lifestyle
    - 20 Personalize Photos
    - Unlimited consultations via text/phone
    - Discounted rate for house calls

    Senior Membership
    $150.00 USD monthly

    - Unlimited uploads to your closet
    - Stylist suggestions curated to fit your lifestyle
    - 15 Personalize Photos
    - Weekly consultations via text/phone

    Memberships will be billed monthly on the date of the signature purchase. 

    I want you to be happy, so if there is a problem, please email us at (concierge@patrickwallis.com) and we will work together to fix whatever the issue is. We bill monthly and if you choose to cancel, please do so prior to your next billing cycle.  

    You may pause, cancel or upgrade your membership at any time.  

    The Senior and Sustaining Membership Levels include regular text/phone consultations with Patrick,If you cancel your membership and have not had the consultation, you will forfeit the consultation. Be sure to schedule your complimentary consultation as soon as possible once you register. The sooner you have your consultation, the better Patrick will be able to create your best looks.  

    Yes, we do. Please email us at (concierge@patrickwallis.com) for more information. 

    We created the membership levels with a selected number of outfits monthly. It is up to the client (member) to add at least 5 items per category so that we are able to create a variety of outfits for you each month.

    If you don’t add enough clothing and Patrick cannot create the set number of outfits for that month, you forfeit whatever wasn’t created. For instance, the Junior level would get 10 outfits per month. But if there is only enough clothing to create 7 outfits, you will lose out on 3 outfits for that month. Add more clothes to ensure you get the full 10 outfits each month.

    Note: If you do not have enough clothing for the total number of outfits, Patrick may create a one-time selection of additional outfit suggestions for you to purchase to make up the outfit deficit difference for that specific month.

    App Features

    The process of getting styled by me is extremely easy. Once I see what you have placed in your closet, I will be able to style outfits according to your lifestyle. If there’s a special event or occasion and you text me, I’d be happy to help you with a last-minute decision. I have a 24-hour policy in place for “last minute” requests. Sustaining members will receive priority attention.   

    No, every membership level includes an unlimited closet. Dig deep into your closet because those pieces you bought and loved when you were in the store but didn’t like when you got home? Those are the ones that Patrick will want to see and work with you to find a way to create the look you hoped to achieve when you made the initial purchase. 

    There are no purchase requirements when it comes to the clothing and accessories that Patrick recommends. Since you’re here, you obviously care about the way you look. Whether that means finding new ways to mix and match what you have or keeping your options fresh and current while infusing your wardrobe with the right pieces to complete your own, unique style. You know that if Patrick recommends something for you, heads will turn, and it will be a worthy investment.

    Click here for step by step instructions. 

    Your satisfaction is my top concern. We want you to look your best and feel confident in the clothes you wear. If at any time you are not satisfied please email me personally at concierge@patrickwallis.com

    Account changes can be made in the app and on the profile page.  

    Personal Styling Services

    Patrick is available for private personal styling, based on availability. If you live outside of Greater Los Angeles, we can discuss travel arrangements and how that fits into your overall budget.

    Please email (accounting@patrickwallis.com) with as much detail as possible:
    - Where you are located
    - What is your shopping budget
    - What you need help with
    - Timing
    - Your age
    - Your occupation
    - Any special requests or additional info

    Please allow 3-5 business days for a personal response from Patrick or one of his stylists to get back to you. If you live outside of the area, Patrick is no stranger to travel and is willing to meet in person, pending budget. 

    I think this is one of my favorite types of clients – helping expectant mothers with their day to day looks. I enjoy making their lives easier. I understand that every woman carries differently, sometimes from one pregnancy to the next. Some women don’t want to spend too much on an entirely new wardrobe, but struggle with finding clothes in their closet that will fit. Other women have no choice but to buy new clothes. Rest assured wherever you are in your pregnancy, I can help you find a few signature pieces that you can incorporate with other pieces from your existing closet and then accessorize, all the while creating flattering outfits that complement your “pregnancy glow.” 

    This is my calling! I just love when someone needs help finding the look that makes them feel great. If the thought of a stylist is intimidating to you, please know that this is a judgement free zone. There is no style challenge that I will not tackle, so Bring. It. On.  

    For me, the fit of my clients clothing is the most important aspect. I pride myself on knowing what the garment should look like no matter what the shape and size of the body it’s on.  

    Yes, of course! Patrick has styled many brides and outfitted the entire wedding party from the bride and groom to the parents, the flower girl and everyone in between. It’s your special day and he’ll work with you to make it as beautiful as you’ll be. 

    These are exciting, potentially life-changing moments in our lives, and Patrick can help make them even more memorable. Clothes often make the first impression and if you want to convey something new or different than your current style, he can help you achieve that goal.

    Patrick strives to help make getting dressed easy. He wants to simplify your life and enhance your wardrobe with clothes that make you feel good. He’s been hired to help clients make the transition into the next phase of life seamless and easy. Be it college, grad school or a new job, whatever life has thrown your way, your clothes will be the least of your worries. 

    Of course! Are you an over-packer? Do you feel the need to pack 6 pairs of shoes because you “just never know” when you’ll need those sparkly heels or those water shoes? Everyone wants to have options when they travel because no one likes looking at their vacation photos wearing the same outfit in every picture, right? I will help you select the right clothes to take on vacation and will make recommendations for the best travel clothing options for both your budget and destination.